Escalation Matrix
Level 1      
Problem Category Contact Person Email Phone no
Wired and Wireless Network Binod,Shailendra 01126907576
Laptop,Desktop,H/w Related issues Binod,Shailendra 01126907576
All Labs Binod,Shailendra 01126907576
Speakers mic sound,Podium Rajan 01126907581
IP Phone,IPBX Binod ,Shailendra 01126907576
If Problem is not resolved by level 1 people with in 4 Hrs. then go for next level in hierarchy      
Level 2(Servers,Firewall,Storage,Network,Phone)

Level 3(Servers,Firewall,Storage,Software,Phone) Abhinay Saxena 01126907574
Level 4(Servers,Firewall,Storage,Software,Phone) Dr. Sambuddho Chakravarty 01126907478