| Escalation Matrix | ||||
| Level 1 | ||||
| Problem Category | Contact Person | Phone no | ||
| Wired and Wireless Network | Binod,Shyam,Kaushlendra | helpdesk@iiitd.ac.in | 01126907576 | |
| Laptop,Desktop,H/w Related issues | Binod,Shyam,Kaushlendra | helpdesk@iiitd.ac.in | 01126907576 | |
| All Labs | Binod,Shyam,Kaushlendra | helpdesk@iiitd.ac.in | 01126907576 |
|
| IP Phone,IPBX | Binod ,Shyam,Kaushlendra | helpdesk@iiitd.ac.in | 01126907576 | |
| If Problem is not resolved by level 1 people with in 4 Hrs. then go for next level in hierarchy | ||||
Level
2(Servers,Firewall,Storage,Network,Phone) |
Adarsh,Bhawani,Yogesh,Rahul | adarsh@iiitd.ac.in, bhawani@iiitd.ac.in, yogesh@iiitd.ac.in rahulv@iiitd.ac.in |
01126907576 | |
| Level 3(Servers,Firewall,Storage,Network,Phone) | Abhinay Saxena | Abhinay@iiitd.ac.in | 01126907574 | |
| Level 4(Servers,Firewall,Storage,Network,Phone) | Dr. Sambuddho Chakravarty | sambuddho@iiitd.ac.in | 01126907478 |